Refund policy
Returns
We accept returns within 14 days after delivery.
To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In its original packaging
- With proof of purchase
Non-Returnable Items
The following cannot be returned:
- Items damaged due to misuse
- Items returned after 14 days
- Products without proof of purchase
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection.
If approved:
- Refunds will be issued to your original payment method
- Processing time: 5–14 business days
Damaged or Incorrect Items
If you receive a defective or incorrect product:
- Contact us immediately with photo or video proof
- We will offer a replacement or refund
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Contact
📧 Email: c.pawfection@gmail.com